Effective Date: December 2024
Baiba Programs ("we," "us," "our") is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the European General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, including booking classes and courses through our online platform.
To provide you with our services, we may collect and process the following personal data:
- Contact Information: Name, email address, phone number, and postal address.
- Booking Information: Details of the classes or courses you book.
- Payment Information: Details necessary for processing payments (e.g., billing address, transaction details). We do not store full credit or debit card details; payments are processed securely by a third-party payment provider.
- Communication Data: Any information you provide through customer support interactions or feedback.
We use your personal data solely for the following purposes:
- To process your bookings and manage your participation in classes or courses.
- To communicate with you regarding your bookings, schedules, and related updates.
- To comply with legal obligations and ensure the proper functioning of our services.To enhance your user experience and improve our services through feedback.
We process your personal data based on the following lawful grounds:
- Contractual Necessity: To fulfill our contractual obligations to you, such as managing your bookings.
- Legal Compliance: To comply with applicable laws and regulations.
- Consent: When you have explicitly provided consent for specific purposes (e.g., subscribing to newsletters). You may withdraw consent at any time.
We do not share, sell, or rent your personal data to any third-party organizations. However, we may use third-party service providers who act as data processors under our instructions and comply with GDPR requirements. These providers include payment processors and booking management tools, which ensure secure handling of your data.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
Booking information: Retained for the duration of your engagement with our services and any applicable statutory retention periods.Communication records: Retained as needed to address queries and ensure service quality.
Once your data is no longer required, we securely delete or anonymize it.
Under GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data, subject to certain conditions.
- Restriction: Limit processing of your data in specific circumstances.
- Portability: Receive your data in a structured, commonly used format.
- Objection: Object to the processing of your data in specific cases, such as direct marketing.
- Withdrawal of Consent: Revoke consent where processing is based on consent.
To exercise your rights, please contact us at [email protected]. We will respond to your request within one month, as required by GDPR.
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These measures include:
- Encryption of sensitive information during transmission.
- Regular security audits and system updates.
- Restricted access to personal data by authorized personnel only.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email. Please review this policy periodically to stay informed.
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Email: [email protected]
We are committed to resolving any privacy-related issues promptly and effectively.
Your privacy matters to us. Thank you for trusting Baiba Programs with your personal information.